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I'm not sure why your tech is suggesting a full erase and install. It really does sound much more like a hardware issue. I'm not a FireWire expert, so it's hard for me to give you details on what the driver's finding, but if FireWire is signaling (because the ports are raising an interrupt, for example), then you likely won't be able to go to sleep.
What Mac is this?
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--Dave Nanian
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