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Old 01-31-2020, 12:30 AM
JohnTynes JohnTynes is offline
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Join Date: Jul 2008
Posts: 4
SD never passes Preparing Snapshot

I posted earlier this month that after upgrading to Catalina and to SD3.3.1, my SD would hang on launch. Deleting prefs solved this problem, but since then SD has not completed a single backup successfully.

Currently, SD has been stuck on "Preparing <HD Name> snapshot" since Monday of this week. SD is responsive, not crashed — if I click Stop it gives me the confirmation dialog.

Before I click Stop and confirm, I thought I'd post here to see if there were useful troubleshooting steps I should engage in. Here's the current log for this four-day run:

| 08:38:10 PM | Info | SuperDuper! Version 3.3.1 (121-a5db222), path: /Applications/SuperDuper!.app, load address: 0x1096b1000
| 08:38:10 PM | Info | Started on Mon, Jan 27, 2020 at 8:38 PM
| 08:38:10 PM | Info | Source Volume: "Mac Mini HD" mount: '/' device: disk1s5 file system: 'APFS' protocol: SATA OS: 10.15.2 capacity: 1 TB available: 814.3 GB files: 370,280 directories: 107,702
| 08:38:11 PM | Info | Target Volume: "Bootable Backup" mount: '/Volumes/Bootable Backup' device: disk5s5 file system: 'APFS' protocol: USB OS: 10.15.2 capacity: 999.83 GB available: 832.84 GB files: 369,955 directories: 107,701
| 08:38:11 PM | Info | Copy Mode   : Smart Update
| 08:38:11 PM | Info | Copy Script : Backup - all files.dset
| 08:38:11 PM | Info | Transcript  : BuildTranscript.plist
| 08:38:12 PM | Info | PHASE: 1. Prepare to Copy Files
| 08:38:12 PM | Info | ...ACTION: Preparing Mac Mini HD
| 08:38:12 PM | Info | ......COMMAND => Enabling permissions on Mac Mini HD
| 08:38:12 PM | Info | ...ACTION: Preparing Mac Mini HD snapshot
| 08:38:13 PM | Info | ......COMMAND => Creating Snapshot of Mac Mini HD
The destination drive is a 1TB APFS formatted drive. These are the same drives I was using successfully with SD prior to the upgrades.

I'd be happy to complete any diagnostic steps you recommend. Thanks!

Last edited by JohnTynes; 01-31-2020 at 12:32 AM.
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