Backup failing because of Intego, Virus Barrier

[rmf]

Ran it after making sure auto scanning was off, clone was flawless. My error. Sorry for the goof.

[dnanian]

No problem, glad it worked.

[Michaelanthony]

Hey guys,

There was a new virus definitions update and it fixed the problem. I have to say, I have never experienced better customer service than I have with ShirtPocket's Super Duper. Mr. Nanian is amazing!

Mike Anthony

[grmlaw]

This is the response of Intego to my inquiry about its new program update crashing SuperDuper:

"We have had reports of similar issues, which were escalated to our developers. After investigating the issue with VirusBarrier 10.5.3.1 and SuperDuper our developers have concluded that an update to SuperDuper will be require to resolve this. In the mean time you can add /Library/Intego into VirusBarrier trusted zone and your clone should complete without issue."

[dnanian]

Unfortunately, they're incorrect. Adding /Library/Intego to the trusted zone doesn't work, according to the users I've forwarded that to.

It's regrettable that they're pointing fingers at us, when the problem certainly seems to be in their court. It's one thing to deny access to an infected file: the user is then alerted that the file is infected, and can take action to remedy the situation.

It's another thing entirely to install files onto a drive that can't be copied due to the action of their kernel extension, and not even allow the files (which have rather bogus names with single byte ASCII characters that are typically 'invisible' to the user) to have their date/time information retrieved, even from a process that's running with root privileges.

Intego needs to have a bit more respect for their users than they're showing, I think. Scanning for (nonexistent, I might add) viruses should not prevent users from copying their completely uninfected drives.

[eedrac]

Originally Posted by dnanian

Unfortunately, they're incorrect. Adding /Library/Intego to the trusted zone doesn't work, according to the users I've forwarded that to.

The error message I received was:

| 04:37:29 AM | Error | SDCopy: FTS_NS error for item: '/Library/Intego/virusbarrier.bundle/Contents/Resources/ \004' err: 1, Operation not permitted\n

Instead of adding /Library/Intego to the trusted zone, I added the file, virusbarrier.bundle to the trusted zone and that seemed to do the trick... I hope that helps.

[RonaldPR]

Originally Posted by eedrac

Instead of adding /Library/Intego to the trusted zone, I added the file, virusbarrier.bundle to the trusted zone and that seemed to do the trick... I hope that helps.

Are you sure you did not have Real-Time Scanner disabled?

I tried adding /Library/Intego/virusbarrier.bundle to the trusted zone, but still the backup failed with:

| 01:37:26 AM | Error | SDCopy: FTS_NS error for item: '/Library/Intego/virusbarrier.bundle/Contents/Resources/ \004' err: 1, Operation not permitted\n